How To Integrate DX With JIRA

This page is specific to the Applause DX platform. If you are looking for Jira integration steps using our Applause In-The-Wild platform, please refer to this documentation.


The Applause DX Bug Tracking System integration offers users the ability to turn the Applause platform into a direct extension of their own backend BTS. Applause DX supports JIRA (REST API) Versions 5.0 or later.

Customers can access the BTS settings page from the settings drop-down menu, locating in the top-right corner.

An Applause BTS Connector is a configuration that allows Issues to be exported to your Jira server.

Supported Operations

  • Test/Refresh Connection: After entering all the required fields for a new connector, or, if you’ve updated information about a previous connector:  (e.g. URL, Username, Password, Project Key), click the ‘Test Connection’ button. For a pre-existing connector, click the ‘Refresh Connection’ button. This will allow Applause to (re)test the connection and pull in any custom fields and custom values that may exist within your BTS implementation.
  • To enable/disable a pre-existing connector: click on the ‘Enable’ or ‘Disable’ button.
  • To edit a connector: click on the ‘Edit Credentials’ button for a newly added or pre-existing connector.
  • Required vs Optional Fields: For a newly added connector if the connection has been tested, or for a pre-existing connector, Applause will populate the ‘JIRA Field Mapping’ section with all required/optional fields for JIRA. Required fields can NOT be removed. Option fields can be removed by clicking on the ‘x‘ icon to the right of that field.

What if my Bug Tracking System is behind a firewall?

If your BTS sits behind a firewall, please configure your firewall or security settings to permit the following IPs for the Applause platform to access your bug tracking system remotely:

  • 73.216.29
  • 21.127.192/28 (CIDR notation) OR to€“ (range notation)

Getting Started: Creating a BTS Connector

To create a new BTS connector, first enter the Jira URL, Jira credentials, and Jira Project information. Then, click “Test Connection” to verify that Applause can reach your Jira server. Once a connection is successful, any mandatory Jira fields will be displayed for you to configure. Finally, click “Save” to persist the connector so it can be used to export issues.

Helpful Hint:  For easier tracking, create a new user within your user system with Applause in the name. This will help you quickly locate bugs exported from Applause into JIRA. It is important to assign project visibility in JIRA to the account being used for the connection in order for bugs to appear.

  • URL: Configure your web-based access to JIRA, less than 200 characters.
  • User: Case sensitive. Requires the username to have create and save permissions within the JIRA system.
  • Password: Case sensitive.
  • Project Key: Case sensitive, and needs to exist within the JIRA system prior to seeing up a new connector.  Assign where you would like Applause SDK-exported bugs to be located in the JIRA system. For example, if your Jira tickets appear as ABC-123, then ABC is your project key.
  • Issue Type: Case sensitive, the default issue type for bugs sent from the Applause platform.
  • Enable SNI: Enables SNI (Server Name Indication) for JIRA server. Use this option if your BTS server has TLS SNI enabled.

Add/Update JIRA Field Mappings

For a newly added connector if the connection has been tested, or for a pre-existing connector, Applause will populate the ‘JIRA Field Mapping’ section with all required/optional fields for JIRA.

Adding Fields

Adding fields is very easy. Simply click on the ‘+ Add Field’ button, and select from a list of available fields.

Note:  If you have recently added new fields  to your JIRA implementation but do not see them listed as options, you may need to refresh the connector’s database by clicking the ‘Refresh Connector’  button.

Note:  As a reminder, any fields that have an ‘x‘ icon to the right of them are optional and can be deleted. Fields with star in the name or lacking the icon are required and can not be removed.

Setting Values

To send a static value for a particular field, simply click on the drop down menu and select the static value you would like to post to that field.

Note that this value will be sent for ALL bugs sent from Applause.

Note:  If you have recently added new value options to your JIRA implementation but do not see them listed as options for a particular field, you may need to refresh the connector’s database by clicking the ‘Refresh Connector’  button.


Updating an Existing BTS Connector

If your Jira project has changed, such as you’ve added new fields or new hires, you can “Refresh” your connection to get the new fields and/or options. Then, you can edit the appropriate field mappings. Finally, “Save” the connector to persist your changes.


Exporting your DX Issues

There are two ways to export issues to Jira:

  1. From the project results “Issues” tab, you can select one to many issues at a time (use checkboxes to select), click the Actions menu, and choose “Send selected to BTS”

You will get a confirmation screen:

Once you click OK, the status of those Issues will update to “Queued”, and then ultimately will update to reflect the Jira ticket ID in the bug tracking system (e.g., UDU-142 below). That ID will be a link to the actual Jira ticket.


  1. The other way to export an issue to Jira, is from the individual issue detail view. From the issues list, click on any Issue you want to view detail for.  Then, from the Actions menu at top right, click “Send to BTS”.  The “Export Status” will update to “Queued” and ultimately to the Jira ticket ID when it’s successfully exported. Note: You may have to refresh you page to see the status updated.

DX – Release Notes – April 26th 2017

Here’s an update of what we’ve recently completed for DX, and a preview of other exciting things to come.

Return to Release Notes Home or Release Notes – Archive

Feature Progress

Journey Results
Viewing Task Details
This is our next step into providing you real value by presenting results in a way that is easily consumable and actionable. You can now click into any task from the Journey results to see an aggregated summary of responses across all participants, e.g., all the feedback/rating/input for a given task. And you’re one click away from downloading images and playing recordings!

Project Management

  • You can now extend the end date of a Project, and add Participants to an active project!
  • You can now add your own participants to a Project by specifying an email domain (e.g.,, so anyone who has that email domain will see the Journey via the Companion app. This way, you don’t need to invite people one-by-one.

Upcoming Work

Push Notifications
DX Companion Apps
Notifications will inform participants about new journeys for both Android and iOS Companion apps.

Video Pausing
Companion Apps
Participants will be able to pause their screen recordings. Allowing them to avoid the recording of sensitive PII data such as payment instrument details, passwords etc.

Issue Reporting
Customer Web and Companion Apps
You’ll soon be able to enable Participants to report issues (aka bugs) during an Journey, so you can find important issues along with collecting general feedback.

As always, please reach out with any questions and feedback.






DX – Release Notes

Get the latest updates and feature improvements from the DX team.

May 11th, 2017

Web Updates

First, prepare you eyes. We now have…. COLOR  in our app!
Much more than color though, we’re rolling out an updated design which begins the process of aligning with a new Applause brand already visible on

We understand it’s all about the results. As such, we’ve continued building out our capabilities on this front.

Building onto the previously release features showing “summary level” data of all participant inputs across a project, we now have some nice visuals:

  • Bar charts – for showing task completion, as well as showing responses from questions with multiple (checkbox) answers.
  • Pie charts – for showing % of participants who completed a journey, as well as showing responses from questions with a single choice answer (radio buttons)
  • Free text responses
  • A “gallery” view of images and video inputs from participants, allowing you to go from one to the next very easily.
  • Ability to download images/videos


DX Companion App Updates


Preparation for Bug Reporting and Push Notifications (not released yet).

  • Working toward allowing bug reporting in journeys
  • Also some behind the scenes work related to receiving push notifications


Push Notification Settings:

  • Participants will soon be able to set notifications as they desire:

Pause and Restart Video

  • If a Participant has something sensitive, for example, as part of the workflow they are recording, they can pause and resume the video. We stitch it together seamlessly for you.


Customer Help

What’s new?

Applause has always offered ways to get customer feedback on apps, yet in some ways this has been limited. Our new offering greatly enhances our capabilities by allowing you to:

  • Send participants on a real-world journey. Much more than a simple test case, you can define specific tasks for users to conduct while interacting in the real world (e.g., order something, go pick it up, take a picture, etc.) and solicit their feedback while they are using your app, mockups, website, iOT device, etc.):
    • Define questions for each task of your journey, which participants respond to, as they are doing the task.
    • Request/require screen pictures or screen recordings of participants’ experience, so you can see what they see.
  • Get feedback from real end-users (not just professional testers).
  • Add your own users. Invite your own fan club, product/engineering teams, colleagues, friends, close circles, etc. to experience your app and give you honest feedback.

…and so much more.



  • A project has a name, start/end dates, an app build/url, participants, and a defined journey.
  • It’s a container for what you want get feedback on, when you want it by, and from whom you want feedback.  
  • It defines the specific path & questions you want participants to respond to.


  • A journey is a set of tasks you define, that you want participants to perform using, or in conjunction with using, your app/website/mockup/iOT device.
  • It’s the overall end-to-end, real-world user experience you want to get feedback on.  
  • You can specify each task description, add questions on each task, and indicate if you’d like participants to add pictures/screenshots/screen-recordings.


Workflow – Creating a Project:

Step 1: Define the Project

  • Use a name that is simple but descriptive. (eg. Pizza Delivery App V.2.4 – April 2017) 
  • Select start and end dates – these are your desired dates/times,
    • Share with your Project Manager, who will work with you to finalize.
  • Provide a description for your project. This is for internal viewing, and will not be visible to participants.

Step 2: Add Participants

  • Add your own project participants, and/or leverage Applause’s community.
    • Invite your own customers, product/engineering teams, colleagues, friends, close circles, etc. to experience your app and give you honest feedback.
    • Simply copy and paste in any email addresses of those you want to be invited to your project.
  • Add Applause Community
    • Indicate demographic, device, or other criteria that you would like participants to match. Your Project Manager will work to find participants who meet this criteria.
    • This information will be passed along to your Project Manager who will work to find participants who meet this criteria, so you can get feedback from those who matter most to you.

Step 3: Provide Access to the App

  • Upload a build or a pre-production app (Android or iOS)
  • Or provide a URL to your app, website, or mockup (e.g., invision prototype)

Step 4: Define a Journey

  • Name and describe your Journey. Participants will see this information and use this to help them determine if they want participate.
  • Add Tasks. Tasks are things you want participants to do, in or outside of your app/site/mockup/etc.
    • Participants will be prompted to conduct each task you define.
    • Instructions should be short and clear.  
    • Tasks can be dragged around to order how you wish, and can be copied or deleted as needed.    
    • You can ask/require participants to provide an image and/or screen recording for each task. This allows you to see and hear (screen recording) what participants experience, and also verify they completed the task.
    • Add any questions you’d like participants to respond to. Choose from single-choice, multiple-choice, or free-text questions. This can be done for each task. 

Activating a Project

When you’re finished creating your project, you can “Request Activation”, which means you’re ready to invite participants to participate.

  • Requesting Activation notifies your Project Manager that you are ready to go. The Project Manager will review your project, work with you to make an necessary modifications.  Then they will Activate the Project.
  • When the PM activates the project, participants will receive email invitations to join.
  • Participants will be instructed to download the Applause app and create an Applause account. (or log in) 
  • Once they login, they will see the Project/Journey you created, including a brief description of the project and expectations. They can then start the journey to conduct the tasks you’ve defined.
  • Your Project Manager will ensure you are getting the number and quality results you’re looking for.

Viewing Results

At any point in the project, you’ll be able to view and export participant responses. View information such as completion %, time to complete, and dive into detailed responses from everyone combined, or view results individually. 

  • View screenshots
  • Watch and listen to screen recordings
  • View pie charts, bar charts, and free text answers to questions you’ve asked.


If this Help page doesn’t answer your question, click “Request Support” button at the top of this page.

Fill in the form which will create a ticket for the Applause Team. Choose the Category of “Digital Experience Alpha (DX)“. This ticket will go through our normal tiered support process, and escalated to product/engineering if needed.