Additional Actions on Issue Reports


 

Apart from the triage actions, you can perform a few other actions on issue reports in the Applause platform.

To perform actions to an issue report, click the Actions dropdown menu while you are on the “Issue Report” page.

 
Edit

Edit an issue if there are any minor mistakes.

Export

The Applause platform will allow you to export the issue to a CSV file or to your Bug Tracking System (if the integration was set up).

Mark Manually Exported to BTS

The platform has the ability to integrate with many different Bug Tracking Systems; in case you don’t use one of them, then you might need to export the bug manually to your tracking system and mark it manually as exported to BTS then type the BTS issue ID. This will help you to keep track of which ones have been exported to BTS and which ones are not. 

Note: For Jira connectors (only), the BTS ID will serve as a hyperlink, allowing you to open the Jira issue directly from the Applause platform.

 

 

Actions on a Triaged Issue

Open the details page of an Approved or Triaged issue, and click on the Actions dropdown.

Request Verification

Once the reported issue is fixed, you may want to utilize the testing community to verify the fix, as a Bug Verification workflow. You may initiate the BFV in an existing or a standalone test cycle.

Mark (or Unmark) Won’t Fix - Approved Issue

The label “won’t fix” will be displayed next to the issue status as well as to the Resolution status. Sometimes when a bug is submitted, extenuating circumstances prevent a valid issue from being fixed. When this occurs, you can mark the issue as Won’t Fix. It will: 

Note: When you mark a bug as Won’t Fix, ensure that you add it to your “Known Issues” list.

Resolve Issue - Approved Issue

Opens a modal window where you can mark the issue as Resolved or Won’t Fix.

Mark (or Unmark) as Resolved - Approved Issue

The Resolution status will be updated. Marking an issue Resolved signifies that work has been completed and verified on the bug, and it will be removed from the list of active issues.

Mark (or Unmark) as Known Issue - Approved or Rejected Issue

Known Issues are marked by a small tag next to the issue name and are included in the list under the Known Issues tab.

 

Bulk Actions on Issue Reports

You can also manage issues in bulk from the issue list in the Issues tab of a test cycle. Simply select the desired issues from the list and click the Export or three-dot icons to select more actions.