While the test cycle is running you may need to communicate with your Applause team to ask testers to provide more information, check in on progress or clarify testing instructions. You are welcome to connect with your Applause team within the platform, in secure, private and documented channels.
Issue Discussion
An issue report offers two communication methods: Tester Messages and Notes.
Allows you to communicate directly with the tester who submitted the issue. From this place you can ask for clarifications. The Tester Messages posts are visible to all other testing team members. You (and the tester) will be notified via email when new messages are received in the Tester Messages.
The Notes tab allows you to communicate with the TTL/TE on the issue report privately while excluding the testers. This can be useful when you want to communicate with the TTL without involving the tester, for instance when discussing issue value and other triage-related matters. Furthermore, since the Notes can be included when exporting the issues, you may also utilize the Notes channel to log entries you'll refer to after the export.
Test Case Discussion
Click on the Discussion tab inside the test case to message the tester, in case you require further information on the test case.
Tester Review Discussion
Click on an individual tester review from the reviews list and have a direct discussion line with the tester.