Course 1: How to View Issue Reports

Learn all the details of an issue report and how to view them in the Applause platform.

To follow along with the lesson, click here to open the platform.

How to View Issue Reports

During an active test cycle testers will be creating issue reports in the Applause platform. These issue reports will consist of a title, numbered steps to reproduce the issue, expected and actual results, screenshots and/or a video of the issues, as well as any additional info requested by you.

You may view issue reports:

  • Within a test cycle
  • From the global list containing issue reports across all of your cycles



How to View Issue Reports Within a Test Cycle
  1. From the left-hand navigation bar navigate to “Test Cycles”.

  2. Search for your test cycle on the list. You may use the search box at the top, show/hide closed cycles and/or re-sort the list by clicking the column headers.

  3. Select the “Test Cycle name” to view the complete test cycle information.

  4. Click the “Issues tab” to access the issues.

  5. The issues list will be displayed, containing the issue ID, status, severity, value rating, BTS identifier (if exported), BFV status (if verified), build, source, app component, +1s and messages.

  6. Locate a specific issue and click the issue title to view the complete issue report.





How to View the Global Issues List Across all Test Cycles
  1. From the left-hand navigation bar, navigate to “Issues”.

  2. The global Issues list page will be displayed, offering similar functionality to the test cycle view, it also has a column for "Test cycle ID". Clicking on it takes you to the test cycle where this issue was reported.

Issue Report Content

The Issue Detail page allows you to review the tester’s findings in the following sections:

  • Issue Header
  • Description
  • History
Issue Header

Let's consider the issue information available in the header of the issue report. Some fields may not be displayed depending on the current state of the issue.





Issue ID

The ID of the issue that’s located in the top left corner.




Issue Reported Time

The time when the issue was reported.




Test Cycle ID

The ID of the test cycle.




Issue Title

The title of the issue following a specific format required in the cycle overview. It describes the issue briefly.




Tester

The name of the tester that submitted the bug. Clicking on the tester's name will bring up the tester profile. Additionally, you can click the blue badge next to their name to mark them as a Favorite Tester.




Environment

Where the bug was found - either a mobile device, web browser, etc.




Build

The build of the product the issue was found on.




Product

The name of the product being tested.




Issue Type

What kind of issue it is - either Functional, Crash, Visual, Content or Performance.




Source

What testing method was used to find the issue, either Exploratory or Test Case.




Severity

An estimate provided by the tester on the impact the issue might have - either Critical, High, Medium or Low.




Resolution

Whether or not the issue has been resolved.




Export

In case the issue was sent to your Bug Tracking System (BTS), the issue’s ID in your BTS will be displayed.




Status

An indication of the triage state of the issue, either New, Approved, Rejected, Pending, etc.




Approval

The value of the issue, assigned by the user who approved the issue during triage.




Verification

An indication on the fix verification state of the issue, either Requested, Not Requested, Fixed or Not Fixed.

Issue Report Description

The content provided by the tester consists of the comprehensive details of the issue report and includes the following information.





Recommendation

This is a list of outcomes for initial triage by your Applause management team, ensuring the issue was in scope, it is reproducible, not a duplicate and the suggested value for the issue.




Frequency

This shows how often the issue occurs.




Action

This field contains the steps the tester followed to find the issue.




Expected Result

This field describes what the tester expects to happen once the action was taken.




Actual Result

This field describes what actually happened when the action was taken.




Error Message

This field is for error messages displayed to the user, if any.




Additional Information

This can be used to detail any other information the tester feels is necessary to pass along. Additionally, inform your Applause management team if you need specific information from testers.




Attachments

This section contains screenshots, videos or log files relevant to the reported issue. Inform your Applause management team if you need specific attachments from testers such as logs, Charles Proxy logs, videos, screenshots, etc.




Community Reproductions

This is the list of additional reproductions of the issue, often by other testers and environments.

Testers are not obligated to reproduce other testers’ work, however they will gladly document their reproductions.

History

The History tab provides a track record of any and all changes made on the issue. All changes, from something as minor as a text field to as major as a change in status, are stored and tracked on this page except for the attachments.