Two-Way Jira Integration Setup
Learn how to set up the Two-Way Jira Integration.
For those with Jira 6.0 and higher, the Applause platform allows you to map your Jira issue statuses to ours. This allows for updates done on your Jira ticket to automatically update the Applause issue. The Integration includes setting up a webhook within Jira, subscribed to the internal Issue Update event, effectively notifying the Applause platform on changes to the issue.
Once the Two-Way Jira Integration is successfully set up, you may utilize it to drive the Bug Verification workflow.
Configuration of the Two-Way Jira Integration consists of an initial set of steps you’ll be required to complete within the Applause platform and additional settings required to be completed with Jira, to ensure the integration is properly subscribed to the Webhook.
Log in to the Applause platform and navigate to the Connectors List. Then, Either create a new BTS Connector of type Jira, or edit an existing one.
At the bottom of the form, check the “Enable Two-Way Integration” box.
If you already have a Jira connection set up, you may need to click the “Refresh Connection” button to enable this option.
Select the Jira Fields you’d like to send from Jira to the Applause platform.
Make sure to click “Save” on the created/edited product, even if you go through steps 1 (“Components”) or return to step 1 (“Basic”).
Note: While Jira may allow multiple “Target Version” values, the Applause platform will only save a single value. We will always keep the latest version value, based on the ID assigned to it by Jira.
After you click “Save” you’ll be prompted to create a webhook on your Jira.
- Provide your Jira admin credentials (one-time only) and we’ll set it up for you automatically
- Set up the webhook manually from within your Jira instance. (See: How to manually create a Jira webhook)
Note: We do not store your credentials and only use them for the one-time purpose of setting the webhook.
Creating the webhook manually will require using an API key, effectively enabling the registration of the Applause platform to your Jira instance. The API Key can be found during setup, under the “do it manually on your Jira without providing admin credentials” checkbox in the same dialog box.
Alternatively, once the created/edited product is saved with the Two-Way Jira Integration settings saved, the API Key will be available when editing the Connector: