For those with Jira 6.0 and higher, the Applause platform allows you to map your Jira issue statuses to ours. This allows for updates done on your Jira ticket to automatically update the Applause issue. The Integration includes setting up a webhook within Jira, subscribed to the internal Issue Update event, effectively notifying the Applause platform on changes to the issue.
Once the Two-Way Jira Integration is successfully set up, you may utilize it to drive the Bug Verification workflow.
How to Configure the Two-Way Jira Integration
Configuration of the Two-Way Jira Integration consists of an initial set of steps you’ll be required to complete within the Applause platform and additional settings required to be completed with Jira, to ensure the integration is properly subscribed to the Webhook.
Steps to Configure the Two-Way Jira Integration
- Log in to the Applause platform and navigate to the Connectors List. Then, either create a new BTS Connector of type Jira, or edit an existing one.
- At the bottom of the form, check the “Enable Two-Way Integration” box.
- If you already have a Jira connection set up, you may need to click the “Refresh Connection” button to enable this option.
- Select the Jira Fields you’d like to send from Jira to the Applause platform.
Notes:
- While Jira may allow multiple “Target Version” values, the Applause platform will only save a single value. We will always keep the latest version value, based on the ID assigned to it by Jira.
- When choosing the connector in the Integrations tab of the Product edit page, make sure to click “Save”, even if you go through step 3 (“Components”) or return to step 1 (“Basic”).
Creating the Jira Webhook
Once the Enable Two-Way Integration checkbox is checked, the API Key will be available.
Note that the warning message will disappear after sending your first update from your BTS to Applause.
Next, you will need to set up a webhook from within your Jira instance. (See: How to manually create a Jira webhook)