Exporting Bugs and Feedback and Crashes to Jira and other Bug Tracking Systems

Exporting Bugs and Feedback and Crashes to Jira and other Bug Tracking Systems

Exporting Bug, Feedback and Crash items to Jira and other BTS’s is possible through the web panel.

As well as the bug, feedback or crash data you’ll also export screenshots and session data.

Step 1: Set up the BTS Integration via the right menu item ‘Integrations

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Step 2: Select which BTS you wish to integrate with :

You can choose from: JIRA, TFS, GITHUB, BUGZILLA, FOGBUGZ, MANTIS, RALLY, ASANA, REDMINE, PIVOTAL and EMAIL

 

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In JIRA you must enter the host url, JIRA username, password, Issue Type and Project Key.

URL: the url where you JIRA is hosted. Please note that this has to be accessible to MBM and not blocked by a firewall. See here for more details about firewalls.

Username: this is usually not an email address but the first part of an email address before the ‘@’ sign. Please consult your JIRA admin if you don’t know your username.

Issue Type: is the default issue type in JIRA that you want creating after the export. E.g. in the above example all crashes, bugs and feedback will be reported as a ‘Bug’ once exported.

Project Key: Is the project identifier in JIRA

Once you click ‘Update Integration‘ you will be asked to define some BTS field mappings for mandatory components.

Step 3: Define mappings

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The mappings will differ for each JIRA project depending on how you have configured your project.

Clicking ‘Save’ will confirm the mappings and the BTS export is in place.

Step 4 Exporting Issues  

You can export Bugs, Feedback or Crashes either from the Dashboard, Reports or the details section.

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You can either export issues individually or via a bulk export.

Once reported a link will be provided to the issue created in the BTS.

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