Introducing Screen Recording (since 3.x.x)

Introducing Screen Recording (since 3.x.x)

Versions  3.x.x of both our Android and iOS SDKs support screen recording to enable users to record their screen while recreating a bug or crash.

  Supported OS’s

iOS Android
Post 6.0 Post 5.x (Lollipop)

iOS

Shake your device to pull up the Bug vs Feedback UI

  

    

You’ll notice now in the attachments there’s a new option:

Tap on ‘Add App Screen Recording

Then you will be returned to the app and your screen is being recorded.

The recording will end either when you shake the device again or after 1 minute when you will be returned to the problem report screen

     

You can tap on the Screen Recording to preview it.

Android

    

  

From the Bug report UI tap on “ADD NEW  –  and then tap “TAKE  VIDEO” you’ll see a system notification alert so tap “START NOW

You will be returned to the app and there your screen is recorded until either the 1 min timer expires or you can end it via the notification centre.

          

You’ll see the video as an attachment and you can also play a preview within the SDK.

FAQs

Question iOS Android
Max. length of a screen recording video? 1 min. 1 min.
Video Quality   Depends on device 1500 kbps
Video Format Details   Mpeg4 /  H264 Mpeg4 /  H264
Videos  storage location   Application’s sandbox Application’s sandbox
When are videos removed? When  app is removed, and once video is posted to server When  app is removed, and once video is posted to server