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How to Export Bugs to a Bug Tracking System

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There are a number of  methods for exporting bugs from the Applause platform to a third-party bug tracking system like JIRA, Mantis or Bugzilla. In order to export bugs automatically or manually, BTS integration must be set up when creating or editing the Product associated with the test cycle.

Automated Export 

This feature can be enabled/disabled when creating or editing a test cycle. (Step 3)

Remember to SAVE the test cycle after editing is completed.

Manual Individual / Batch  Export

From the Test Cycles page under the Issues tab, you can select individual or multiple bugs for export.

  1. Select individual or multiple bugs by clicking on the checkboxes to the left of each bug title in the list.
  2. Click on the Actions menu, and select ‘Export’.

An Export dialog window will appear and offer two options:

To a CSV file:  Will generate and download a .csv file containing exported bug data.
To my bug tracking system: Will export to the configured BTS.

Note: When a bug is exported to a bug tracking system, the ‘Export’ column will be updated with two possible values:

  • Queued:  Indicates that the bug is in the process of being exported. However, if this value seems ‘stuck’ on Queued, this indicates  that either integration hasn’t been configured with a BTS, or, that there is a problem with the current configuration.
  • <BTS ISSUE #> – SENT:  When a bug is successfully exported, the corresponding BTS issue number will be displayed allowing for easy look-up within the BTS. e.g. “FLO-567 – SENT” (for a JIRA setup)


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