Mobile Surveys

Mobile Surveys

Important: 

In order for your apps to receive and display mobile surveys please integrate with the latest mobile sdks (released late June 2016). Survey support starts on versions 3.7.0 (both iOS and Android). Once you’ve updated you’re ready to start using Mobile Surveys!

Surveys are set up via the web panel and presented to a participant while they’re using your app.

Setting up a survey

survey1

In the left hand menu click on “Surveys” and then on “Create survey”

survey2

You can set the survey Title and Introduction message. These are displayed at the top of the survey.

surveytitle

Plus the prompt that will ask the participant to take the survey.

surveysprompt

Now add some questions

survey3

You can choose from three options:

Single selection – participants can choose one of several options.

survey4

The participant will the following:

surveyssingle

Multiple choice – participants can choose more than one option.

survey5

The participant will see something like:

surveymultiplechoices

Free form – participants can give textual feedback based on the question.

survey7

Mandatory Questions

By checking the “Mandatory” check box it is possible to ensure that participants answer that specific question.

Targeting Groups

If “All participants” is selected then all participant added to your application will be prompted to take the survey.

survey-targetgroups

Alternatively it is possible to narrow down the participants by group (see above)

survey-groups

Triggers

It’s possible that to add a trigger delay based on current session time (session starts when the participant logs in to the Applause SDK).

surveys-trigger

In the coming months we will be adding more and more sophisticated triggers.

Publishing

Finally clicking on ‘Publish Survey’ will open up the survey to your participants!

surveypublish

What can I change after publishing?

It is possible to change anything that might break the logic of the survey.

  • Triggers (currently session time)
  • Targeted groups

You cannot edit question or choice texts. As you might imagine changing the question text in the middle of a survey from “Do you like cats?” to “Do you like dogs?” would invalidate the survey results.

Closing your survey

In the “Publish” tab you can close the survey by clicking on “Close Survey”. Once a survey has been closed no more results will be accepted or presented to participants.